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Shipping & Payment Policy

Delivery Policy

At vibeFit, we provide free and hassle-free delivery to ensure a smooth and convenient experience for our customers. Our delivery timelines vary depending on whether the product is being built at your site or at our facility.

  1. Delivery Timelines

    If your order is being built at your site:

    • It will take approximately 7 business days for the raw materials to arrive at your location.
    • Within 3 days after delivery, our upholsterer will begin the fabrication process at our site in your presence.

    If your order is not being built at your site:

    • Your order will arrive at your location within a maximum of 14-15 business days from the time of placing the order.

  2. Delivery for Order Modifications

    While our standard delivery is free, any additional deliveries incurred due to order modifications will be covered by the customer. However, if you decide to modify your design after placing the order, the only additional charge will be the difference in the amount based on the changes made. If you require a salesman's appointment for assistance with the modification, a service fee of ₹499 will apply.

    For any delivery-related queries, feel free to reach out to our support team at vibefit.couch.company@gmail.com.

Payment Policy

At vibeFit, we ensure a transparent and secure payment process for all our customers. Please review our payment terms before placing an order.

  1. Payment Terms

    • A 50% advance payment of the total amount is required at the time of placing an order.
    • The remaining balance must be paid based on the order type:
      • If your order is being built at your site: The remaining amount is due when the upholsterer arrives at your location and completes the fabrication process.
      • If your order is not being built at your site: The remaining amount is due when the product arrives at your location.

  2. Accepted Payment Methods

    We accept online payments via:

    • UPI
    • Bank Transfer
    • Net Banking

    Note: We do not accept cash payments.

  3. GST & Pricing

    All prices mentioned across our business already include GST. There are no hidden charges.

    For any payment-related queries, feel free to contact our support team at vibefit.couch.company@gmail.com.

Order Tracking

At vibeFit, we keep you informed about your order status with timely updates to ensure a seamless experience.

  1. Order Updates

    We provide regular updates regarding your order's progress via WhatsApp.

    Updates include key milestones such as:

    • Order Confirmation
    • Wooden Crate Readiness
    • Fabrication Progress
    • Shipping Status

  2. Shipping & Delivery Updates

    Once your order is shipped, we will share the delivery person's mobile number for coordination.
    Live tracking is not available at this moment. We apologize for any inconvenience and appreciate your understanding.

    For any queries regarding your order status, feel free to contact our support team at vibefit.couch.company@gmail.com.

Policy updated on 9 Feb, 2025.